Resort Operations Manager Luxury 5 Star Hotel, Spa & Golf Resort

Resort Operations Manager Luxury 5 Star Hotel, Spa & Golf Resort

Posted - 10 Jan 2018

Location - Northern Ireland

Permanent | TBC


Exceptional opportunity to start 2018 in style as Resort Operations Manager for this outstanding, internationally acclaimed, five star luxury Golf Resort.

As the new Resort Operations Manager you will be joining a unique team at this very special multi award winning property, which consists of 120 beautifully appointed rooms and suites, extensive golf and leisure facilities, and sumptuous spaces for up to 300 guests attending lavish events and enjoying extraordinary views across the local rural landscape.

This newly created role of Resort Operations Manager Manager is accountable for the following:

Under the guidance of the General Manager you will assess, evaluate and ensure the long and short term goals of the Resort are met. You will be required to direct and manage all Hotel activities to maximise revenue, profitability and quality standards by working with Heads of Department in developing up selling strategies, controlling costs  enhancing the service standards of the resort by providing quality service and products to guests across all areas of the resort (Spa, Reception, Food and Beverage, Golf, Marketing and Events).

To actively promote the Resorts mission statement and ensure that you, together with each member of the resort team, aspire to its contents delivering a five star service to the guest’s at all times.

Key responsibilities will include: 

  • To enforce a culture of Health and Safety and fire awareness within the resort.
  • To ensure a culture of service, quality and training.
  • To assist with controlling and analyzing hotel costs on an ongoing basis, taking action to correct performance exceptions.
  • Ensure departments work in line with their department SOPS
  • To ensure all targets are achieved financially.
  • To adhere to department budgets at all times and ensure HODS do also.
  • To keep abreast of the businesses financial performance on a weekly and monthly basis.
  • To support the financial controller and HR Manager in the annual budgeting process.
  • To complete a fortnightly Management Roster according to the business in line with budgetary control.
  • To ensure all HOD’s are producing fortnightly rosters and communicating them to their staff, updating them on TMS and adding.
  • To assist the FC and HR in strict wage control system to ensure that adequate staffing numbers are always on duty, to deliver full guest satisfaction, but within the budgeted guidelines by personally monitoring departmental rosters.
  • To ensure that the daily operations of all departments run efficiently to the standards expected of a 5 star hotel.
  • To improve the service offerings of the resorts food and beverage outlets.
  • To ensure that all HOD’s adhere to their specific responsibilities as designated by their job description and to develop HOD’s, in all aspects of their duties and to highlight to the General Manager/ Group Human Resources Manager any weakness, for the main purpose of training and development.
  • To assist with carrying out annual and half yearly appraisals.
  • To liaise with suppliers / vendors for quality products to improve service quality and experience and costs.
  • To ensure that all guests’ feedback is followed up and that if needed appropriate action, training, disciplinary action etc, to ensure that the standards are maintained at all times throughout the department.
  • To foster and develop efficient employee relations throughout the Hotel through the use of leadership skills and motivation to maximise employee productivity and satisfaction.
  • To assist HR to ensure departmental induction is carried out and documented.
  • To support a culture of mini training sessions and ensure consistency of team engagement.
  • To ensure IT, Food hygiene, Entertainment Licensing, Alcohol Licensing etc. are applied for and are valid.

To be Successful in the role of Resort Operations Manager Applicants must have:

  • Previous operational management experience within a quality 4 star or 5 star resort, Duty manager experience or hotel management experience.
  • Excellent revenue management skills, experience of budget development, control and forecasting.
  • Be highly focused, have excellent communications skills and an ability to lead a team and coach a team.
  • A degree or diploma in hospitality management or other relevant related field or equivalent relevant work experience.
  • Excellent food and wine knowledge.
  • A clear understanding of the Spa and Golf industry.

The property is well known for being busy all-year-round and has played host to high profile celebrities and world leaders alike.

Ideally you will have your own independent means of transport due to the location and rural setting of the property within a 600 acre estate.

This is a fantastic role for an ambitious hospitality professional looking to gain great experience within a unique luxury Resort environment and immerse themselves in genuine quality as part of a close knit and dedicated team with ambitious plans for the future and supported by a visionary and collaborative Senior Executive.

Only candidates eligible to live and work in the Irish Republic will be considered.

pHReedom HR Ltd is operating as a Recruitment Partner by exclusive agreement with the Client in this instance.